Last updated: 13 September 2026

This Privacy Policy explains how Infiniti Heating & Plumbing collects, uses, stores and shares personal information when you visit our website, contact us, request a quotation, book a service or join a service plan.

1. Who is responsible for your information?

The data controller is Infiniti Building Services Ltd, trading as Infiniti Heating & Plumbing.

• Company number: 15324018
• Registered office: 8 Calverley Avenue, Bradford, West Yorkshire, BD3 7HT
• Website: https://infinitiheating.co.uk/
• Email: info@infinitiheating.co.uk
• Telephone: 07886 890805

In this policy, “we”, “us” and “our” mean Infiniti Building Services Ltd.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name, telephone number and email address
• Your home, service or billing address and postcode
• Details of the property, boiler, heating system, plumbing issue or other service required
• Appointment dates, access instructions and communications about the work
• Photographs, documents or other information you choose to send us
• Quotation, job, invoice, warranty and service-history information
• Service-plan details, payment status and subscription or mandate references
• Marketing preferences and records of consent or objections
• Website information such as IP address, browser, device, pages visited, referral source and cookie choices
• Records of telephone calls, emails, forms, WhatsApp messages or complaints where reasonably necessary

Please do not send sensitive personal information unless it is genuinely needed. If you tell us about an accessibility or health-related requirement so that we can attend safely, we will use it only where necessary to make suitable arrangements.

3. How we collect information

We may receive information:

• Directly from you by telephone, email, WhatsApp, website form or in person
• When you request a quotation or book an appointment
• When you create a Direct Debit instruction or make an online payment
• From a landlord, tenant, letting agent or property manager arranging work
• Automatically through cookies and similar website technologies
• From advertising, analytics or booking platforms where you have interacted with our business
• From publicly available sources where reasonably necessary for business enquiries

4. Why we use your information

We may use personal information to:

• Respond to enquiries and provide estimates or quotations
• Confirm whether we cover your area and can provide the requested service
• Arrange, manage and complete appointments
• Provide boiler, heating, plumbing, gas or air-conditioning services
• Administer annual boiler service plans and recurring payments
• Send booking confirmations, service reminders and important account messages
• Process payments and maintain accounting and tax records
• Keep service, safety, warranty and customer-support records
• Deal with questions, complaints, disputes or legal claims
• Protect the website and business against fraud, spam, misuse or security threats
• Understand website performance and improve our services
• Send marketing where you have consented or where the law otherwise permits it

5. Our lawful bases

UK data-protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we rely on:

• Contract: to take steps at your request before providing a service and to fulfil bookings, jobs and service plans.
• Legal obligation: to maintain records and comply with tax, accounting, safety or other legal requirements.
• Legitimate interests: to operate and improve the business, answer enquiries, manage customer relationships, protect the website, recover legitimate debts and defend legal claims. We consider the effect on your privacy before relying on this basis.
• Consent: for optional marketing and non-essential cookies where consent is required. You may withdraw consent at any time.

6. Website enquiries and quotations

When you submit a website form, we use the information to understand your request, contact you and decide whether we can provide the service. Please make sure the information you provide is accurate.

Submitting an enquiry does not create a service contract. We may retain a record of the enquiry so that we can respond, follow up appropriately and keep reasonable business records.

7. Online bookings and Square

When online booking is available, we may use Square Appointments to display availability, manage appointments, collect customer details, send confirmations and process one-off card payments.

Square acts as an independent provider for parts of this processing and applies its own privacy and security terms. We receive the booking, contact and payment-status information needed to manage your appointment. We do not receive or store your complete card details.

8. Direct Debit service plans and Stripe

We use Stripe to create and administer recurring Bacs Direct Debit payments for the Infiniti Annual Boiler Service Plan.

Stripe collects the information needed to establish the Direct Debit instruction, including bank and account-holder details. We receive limited customer, subscription, mandate and payment-status information needed to administer the plan. We do not receive or store your complete bank-account credentials.

Stripe may process personal information as an independent controller or processor, depending on the activity. Stripe’s own privacy notice is available at stripe.com/gb/privacy.

9. Cookies and website analytics

Our website may use:

• Essential cookies needed for security, forms, website operation and your privacy choices
• Analytics cookies that help us understand website visits and performance
• Advertising cookies or pixels that help measure advertising and enquiries
• Third-party cookies associated with embedded content, booking or payment services

Where required, non-essential cookies and tracking technologies should not be activated unless you give consent through the cookie banner. You can change or withdraw your choices through the website’s cookie controls and through your browser settings.

We may use Google Analytics through website tools such as MonsterInsights to produce aggregated website reports. Where advertising tools such as Google Ads or Meta technologies are enabled, their use is subject to the applicable cookie choice and provider privacy terms.

10. Who we may share information with

We may share relevant information with carefully selected recipients where necessary, including:

• Engineers, employees or subcontractors attending the property
• Stripe for Direct Debit and subscription administration
• Square for appointments and one-off online payments
• Website hosting, email, form, security and technical-support providers
• Google, Meta or analytics providers where their services are enabled
• Accountants, insurers, legal advisers or other professional advisers
• Manufacturers, suppliers or warranty providers where needed for an agreed job
• Government bodies, regulators, courts, law-enforcement agencies or Gas Safe Register where disclosure is legally required or necessary for safety
• A purchaser or adviser if the business is reorganised, sold or transferred, subject to appropriate confidentiality protections

We do not sell or rent personal information to third parties.

11. International data transfers

Some technology providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we expect the relevant provider to use an adequacy regulation, approved contractual clauses, the UK International Data Transfer Agreement or another lawful transfer mechanism.

12. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on factors including:

• Whether an enquiry, booking, service plan or customer relationship remains active
• Accounting, tax, gas-safety, warranty and insurance requirements
• The need to answer complaints or establish, exercise or defend legal claims
• Applicable limitation periods and legal obligations
• Your marketing and cookie choices

When information is no longer required, we will delete it, anonymise it or securely restrict its use where deletion is not immediately possible.

13. How we protect information

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, loss or disclosure. These include appropriate access controls, account security, reputable service providers and secure payment platforms.

No internet service is completely risk-free. Please avoid sending bank details, passwords or unnecessary identity documents through ordinary email or website messages.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information
• Ask us to restrict how information is used
• Object to processing based on legitimate interests or direct marketing
• Receive certain information in a portable format
• Withdraw consent at any time where processing relies on consent
• Complain to the Information Commissioner’s Office

These rights are not absolute, and legal or record-keeping requirements may sometimes prevent us from completing a request in full.

To make a request, email info@infinitiheating.co.uk. We may need to verify your identity before disclosing or changing personal information.

15. Marketing communications

We may contact existing customers about closely related services where the law permits and where they have not opted out. We will ask for consent where it is required.

You can stop marketing communications at any time by using an unsubscribe option where provided or by emailing info@infinitiheating.co.uk. We may retain a minimal suppression record so that we remember your preference.

16. Children’s information

Our website and services are not directed at children, and we do not knowingly seek to collect children’s personal information through the website.

17. Automated decision-making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on customers.

18. Complaints

Please contact us first if you have a privacy concern so that we can investigate it.

You also have the right to complain to the Information Commissioner’s Office. Information is available at ico.org.uk/make-a-complaint, or by calling 0303 123 1113.

19. Changes to this policy

We may update this policy when our services, website tools or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.